Range
Automatic Parcel Protection
Many of our customers prefer to use our Automatic Parcel Protection offer. This is a hassle-free way of ensuring that all consignments on their account are protected to an agreed level.
Optional Parcel Protection
Optional Parcel Protection allows customers to choose when to activate Parcel Protection. Just select this option when filling out a Consignment Note, or entering a shipment on the Freightmaster program.
To cover items over $2,000 please call 13 12 13 and ask for our Parcel Protection office.
Note: subject to certain exclusions, for more information see AaE's Service Conditions
Making A Claim
We have simplified the process to ensure personalised service and a quick resolution, just contact Customer Services on 13 12 13 or download the claims form.
Exclusions
Unfortunately, due to the nature of air travel Parcel Protection is not available on the following items.
| Goods Type | Examples |
| Valuables, jewellery and currency | Gold, silver, precious metals or stones, jewellery, gems, tobacco or valuables, bank notes, currency, coins and negotiable instruments of any kind |
| Delicate or household items | Antiques or works of art, glass, china or household goods exceeding $500 in value per consignment unless certified professionally packed as required by us |
| Large sporting goods | Kayaks, surf-skis, long-boards (malibus), wind-surfers or similar equipment exceeding 3 metres in length |
| Other restrictions | Perishable Goods exceeding $1,000 in value or Goods not adequately packaged in satchels or envelopes or Goods despatched on a prepaid service (unless otherwise agreed in writing) |
Note: Parcel Protection does not protect against normal wear and tear, and it remains the responsibility of the sender to ensure goods are packaged adequately for transit.
Who can I talk to about Parcel Protection?
Contact your AaE account manager or call 13 12 13 and ask for our Parcel Protection office to learn more about this product.