"Want to know where a parcel is and when it will be delivered?
Our Track & Trace system will tell you."
How does Internet Tracking work?
This page explains
Computerised Tracking
Every parcel you trust to Australian air Express will have a barcoded label. It might have been printed by our exclusive Freight Master software operated in your office, or pre-printed consignment note or a destination sticker attached to the article at the time of pick-up.
The barcode is scanned into barcode readers by our staff at various points from pick-up to delivery. If you use Freight Master, the barcode details are collected electronically at the time of pick-up on diskette or by using EDI technology. This allows our drivers to start moving your parcels sooner.
The barcode data is transmitted into the Australian air Express computers and loaded into our Track & Trace database. The system then has the latest event data stored and ready to respond to your enquiry.
The consignment tracking data for consignments is available online for about 3 months.
Tracking via the Internet
If you want to check on your consignment using the Australian air Express Internet service select Track & Trace on the AaE menu above, enter the consignment number or article number into the space provided, and press the search button.
When the search for your consignment or article number has been completed a screen showing the search results will be displayed.
Understanding the Search Results Page
A successful search for a consignment or article number on the database will result in the table shown below. Up to 10 articles are shown in the table. For information on the next set of articles, press the DISPLAY MORE ARTICLES button.
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 CONSIGNMENT No: 04706453
|
|
Date |
Time |
Location |
Status |
|
Aug 23 1999 |
18:31 |
Melbourne |
Consignment Picked-up |
|
Aug 24 1999 |
04:05 |
Sydney |
Scheduled for Delivery |
|
Aug 24 1999 |
06:09 |
Wollongong |
On Board For Delivery |
|
 CONSIGNMENT No: 04706453
|
|
Date |
Time |
Location |
Status |
|
Aug 23 1999 |
18:31 |
Melbourne |
Consignment Picked-up |
The table shows the Consignment Number and the tracking events recorded on our database for the consignment. And, the articles for the consignment and the tracking events on our database for each article. That is, the date and time that the consignment or article number was scanned, where it was scanned and the event type: Pick-up, Back-of-truck for delivery, Delivery.
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Consignment Picked-up/Article Picked-up:
The consignment or article was scanned at the listed date and time on pickup by a driver from the listed location.
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Received at AaE Location:
The consignment or article was scanned at the listed date and time when received at the AaE depot at the listed location.
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On Board For Delivery:
The consignment was scanned at the listed date and time when being loaded onto a van for delivery at the listed location.
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Consignment Delivered/Article Delivered:
The consignment or article was scanned at the listed date and time on delivery by a driver from the listed location.
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Delivered to local Post Office:
The consignment or article was not able to be delivered to the destination address. A card was left at the delivery address and the consignment or article was delivered to the local Post Office for collection.
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Returned to AaE Location:
The consignment or article was not able to be delivered to the destination address. It was returned to the AaE depot at the listed location.
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Held at AaE Location:
The consignment or article was not able to be delivered to the destination address. It was held for collection at the AaE depot at the listed location.
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Returned to Australia Post:
The consignment or article, usually a postal item, was not able to be delivered to the destination address. It was returned to Australia Post for delivery.
If the search on our database for the consignment or article number that you entered was unsuccessful the message shown below will be displayed.
Consignment/Article not found on database, please check the consignment/article number. For further enquiries on your shipment please call 13 12 13.
What you can do next
Do you need a Hardcopy Report?
You can print the Search Results Page from your browser. For Netscape users, select File from the menu bar and Print or Print Frame from the functions list.
Do you want to check another Consignment?
Press the Tracking button on the menu bar or the BACK button on your browser to return to the Tracking Request Page.
Do you need further assistance to track your consignment?
Please ring our Customer Service staff on 13 12 13.
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