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Friday 05 December 2008
Cargo Handling

"AaE International is recognised as a leading provider of cargo handling services to international airlines across the continent of Australia."

Australian air Express International supplies cargo handling services to over 30 international airlines in Australia. The bases for the strong relationships which we have forged with these companies include our operational independence, our membership of the IATA Ground Handling Council, and the fact that our cargo handling complies fully with IATA standards. Beyond this, however, is the reputation which we enjoy for service excellence and operational flexibility and the quality and commitment of our people.

SERVICES

  • Import/Export Warehousing, including build-up and breakdown
  • Customer service
  • On-line Tracking
  • Documentation
  • Mail Handling
  • Customs processing
  • Full express freight handling
  • Special handling: dangerous goods; livestock; valuable goods; perishable cargo
  • Interstate air and surface transfers, including ULDs (Unit Load Devices)
  • Australia's most extensive national network
  • Direct Sales and Charges Collect facility
  • ULD stock monitoring
  • Interline services Australia-wide.

CAPABILITIES
In addition to Full cargo automation using the IATA standard messages (FWB, FFM, and FSU), interface to Australian Customs, and licensing of our facilities by Customs (77G), we offer:

  • Direct ramp access
  • Coolroom & Freezer facilities
  • ULD storage and bypass facilities
  • 24/7 CCTV monitoring systems
  • Safe Room
  • Customer parking
  • Office space (if required)
  • Dangerous Goods storage area

SERVICE STANDARDS
AaE International has set its Service Standards at World's Best Practice levels. AaE International's Service Standards are:

EXPORT

Acceptance Express cargo

STD -1.5 hrs

Acceptance Loose cargo passenger aircraft

STD -3.0 hrs

Acceptance Loose cargo freighters

STD -4.0 hrs

Acceptance Bypass units (pre-loaded) all aircraft

STD -2.0 hrs

Acceptance Perishables loose all aircraft

STD -2.0 hrs

Uplift as booked

100%

Vehicle Wait Time

10-30 min

IMPORT

Documents available for collection

ATA +1.5 hr

Cargo available for collection

Express shipments

ATA +1.5 hr

Bypass units (pre-loaded)

ATA +2.0 hr

Loose shipments - freighter

ATA +6.0 hr

Loose shipments - passenger

ATA +3.0 hr

Transhipments - loose cargo freighter

ATA +6.0 hr

Transhipments passenger

ATA +3.0 hr

Vehicle Wait Time (depending on location)

10-30 min hr

AaE is endorsed by IATA to sell, promote and handle air Cargo transportation and is an Approved Regulated Agent, pursuant to Air Navigation Regulation 309E (1).

For more information on AaE services,
please phone our Australia-wide International Customer Service number, 13 12 13, or e-mail us.