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"AaE International is recognised as a leading provider of cargo handling services to international airlines across the continent of Australia."
Australian air Express International supplies cargo handling services to over 30 international airlines in Australia. The bases for the strong relationships which we have forged with these companies include our operational independence, our membership of the IATA Ground Handling Council, and the fact that our cargo handling complies fully with IATA standards. Beyond this, however, is the reputation which we enjoy for service excellence and operational flexibility and the quality and commitment of our people.
SERVICES
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Import/Export Warehousing, including build-up and breakdown
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Customer service
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On-line Tracking
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Documentation
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Mail Handling
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Customs processing
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Full express freight handling
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Special handling: dangerous goods; livestock; valuable goods; perishable cargo
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Interstate air and surface transfers, including ULDs (Unit Load Devices)
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Australia's most extensive national network
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Direct Sales and Charges Collect facility
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ULD stock monitoring
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Interline services Australia-wide.
CAPABILITIES In addition to Full cargo automation using the IATA standard messages (FWB, FFM, and FSU), interface to Australian Customs, and licensing of our facilities by Customs (77G), we offer:
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Direct ramp access
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Coolroom & Freezer facilities
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ULD storage and bypass facilities
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24/7 CCTV monitoring systems
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Safe Room
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Customer parking
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Office space (if required)
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Dangerous Goods storage area
SERVICE STANDARDS AaE International has set its Service Standards at World's Best Practice levels. AaE International's Service Standards are:
| EXPORT |
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Acceptance Express cargo |
STD -1.5 hrs |
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Acceptance Loose cargo passenger aircraft |
STD -3.0 hrs |
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Acceptance Loose cargo freighters |
STD -4.0 hrs |
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Acceptance Bypass units (pre-loaded) all aircraft |
STD -2.0 hrs |
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Acceptance Perishables loose all aircraft |
STD -2.0 hrs |
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Uplift as booked |
100% |
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Vehicle Wait Time |
10-30 min |
| IMPORT |
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Documents available for collection |
ATA +1.5 hr |
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Cargo available for collection |
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Express shipments |
ATA +1.5 hr |
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Bypass units (pre-loaded) |
ATA +2.0 hr |
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Loose shipments - freighter |
ATA +6.0 hr |
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Loose shipments - passenger |
ATA +3.0 hr |
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Transhipments - loose cargo freighter |
ATA +6.0 hr |
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Transhipments passenger |
ATA +3.0 hr |
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Vehicle Wait Time (depending on location) |
10-30 min hr |
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AaE is endorsed by IATA to sell, promote and handle air Cargo transportation and is an Approved Regulated Agent, pursuant to Air Navigation Regulation 309E (1).
For more information on AaE services, please phone our Australia-wide International Customer Service number, 13 12 13, or e-mail us.
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