10.1 Subject to the following paragraphs of this clause, if the Goods are Lost or damaged due to our negligence or wilful act or omission, we will pay you the lesser of the nominated level of protection and the substantiated fair value of the Lost Goods or Cost of Repair (Parcel Protection Warranty)
10.2 If you have a current account with us, the Parcel Protection Warranty will apply automatically to you, unless both parties agree in writing the Parcel Protection Warranty does not apply. You may also change the level of cover you require for particular consignments by indicating the change on the specific CN used for that consignment and you will be charged accordingly.
10.3 If you do not have a current account with us, you may select the level of protection you require by selecting the options available on the CN and you will be charged accordingly.
10.4 Parcel Protection Warranty is not available for the following items:
Goods Type
Examples
Valuables, jewellery, and currency
Gold, silver, precious metals or stones, jewellery, gems, tobacco or valuables, bank notes, currency, coins and negotiable instruments of any kind
Delicate or household items
Antiques or works of art, glass, china or household goods exceeding $500 in value per consignment unless certified professionally packed as required by us
Large sporting goods
Kayaks, surf-skis, long-boards (malibus), wind-surfers or similar equipment exceeding 3 metres in length
Other restrictions
Perishable Goods exceeding $1,000 in value or Goods not adequately packaged in satchels or envelopes or Goods despatched on a prepaid service (unless otherwise agreed in writing)
10.5 Our Parcel Protection Warranties do not apply if:
(a) the damage is caused or the Goods are Lost by electrical or mechanical derangement or injury, ordinary loss in weight or volume, shrinkage, ordinary leakage, wear and tear, insufficient or unsuitable packing or preparation, delay, inherent vice or Force Majeure;
(b) you do not comply with clause 9.7;
(c) you do not substantiate the Nominated Value of the Lost Goods or damage when and as we request;
(d) the Goods are Lost or damage occurs while the Goods are transported by air and the air carriage involves an ultimate destination or stop in a country other than the country of departure.
10.6 If we pay damages under this clause for the replacement of the Goods we may retain or recover the damaged Goods.
10.7 We will only pay damages under this clause for Lost Goods or direct loss or damage to the Goods. We will not pay any indirect or consequential loss or increased cost of work or materials or damage including loss of profits, business or anticipated savings or any other economic loss even if we know they are possible or otherwise foreseeable.
10.8 GST will not be included in any payments made by us to you under clause 10.