"When you partner with AaE you get much more than access to the industry's strongest infrastructure base. You also get process efficiency, service excellence and on time delivery. In short, you secure a sustainably superior logistics capability."

Australian air Express' comprehensive range of Australia-wide, International and Charter air freight services has been developed with a view to making it easy for you to get maximum value from your logistics spend.

Each AaE product has been designed to meet a particular level of time-critical need, from our premium 'Next Flight' service which gets your consignment to its destination as fast and as safely as if you had stopped what you were doing and flown it there yourself (at a fraction of the cost), right through to our 'Off-Peak' service which delivers within 72 hours.

In addition to this, we provide a full range of International air freight services (Express Services, Customs Clearance, Freight Consolidation, Warehousing, and Cargo Handling), and an air Charter capability that is truly unparalleled. Beyond the infrastructure and the technology, our core customers value the fact our expertise and problem solving skills are there to assist them as and when needed.

Beyond the infrastructure and the technology, our core customers value the fact our expertise and problem solving skills are there to assist them as and when needed.

Partnering with AaE also means expertise and back-up in the following areas:

Account Management:

• Account Management professionals who are,
  • committed to helping your business build a tangible logistics-based competitive advantage,
  • held personally accountable for their performance;
• People who are accessible, who strive to understand your business needs, and have a 'can do' approach to problem solving;
• People who understand contingency planning, risk management, and the art of recovering rapidly when systems go down.

Logistics Consultancy:

• Knowledge of, and advice in, supply chain management;
• Advice on streamlining and interfacing AaE/Customer/third party logistics processes;
• Development of 'win-win' outcomes through innovative use of logistics concepts.
  

Personalised Service:

• Dedicated Customer Service facilities;
• Courteous and efficient drivers and operational staff;
• Site visits of AaE facilities which help to 'put faces to the names' and build mutual commitment and understanding;
  

Support Systems:

• Freight Master - computerised freight management system;
• Electronic Track & Trace;
• Centralised Proof of Delivery database; Internet Services - Booking, Track & Trace and information on products, services and locations, with Proof of Delivery available later this year;
• Australia-wide Customer Service number 13 12 13 for product, service and support assistance.

Continuous Improvement:

• Monthly performance review and reporting for Freight Master customers;
• Collaborative business partnering to,
  • maintain effective communications,
  • ensure continuous improvement to quality of service, and
  • foster innovation.

IT Systems Alignment:

• Flexibility in the development of user friendly, value adding technology.
• Capability of directly interfacing into customer host systems.